Shipping, Returns and Refund Policy
SHIPPING THROUGH SPEED POST ‘EMS’ FOR ALL INTERNATIONAL DELIVERS TAKES 12-15 DAYS!!
We provide you Proper Shipment Tracking details, for online tracking and timely updates. You can email us at- firstname.lastname@example.org , if there is any issue with delivery of your order.
For Online Tracking of International Orders you can use –
www.track-trace.com [ Select EMS or DHL options as required ]
Parcels can be tracked online after 24-72 hours of shipping. Once parcel shipped our team will email you shipping information (Tracking No. or AWB Number ).
We send Invoice copy, Doctor’s Prescription [about how to use the supplements and dietary precautions].
Delivery or herbal supplements is quite tough for following countries due to certain restrictions by customs – Few places in European Union, South Africa, Mauritius and Australia. Sometimes deliveries are allowed in these areas after submission of required documents, but it takes longer than normal, even 4 to 6 weeks for delivery. In some cases EMS is not able to deliver to these areas and we need to use DHL or FedEx only, and you need to pay Extra Express Shipping fee which we pay to these agencies for quick and hassle free delivery.
Express Shipping through DHL or FedEx costs minimum US$60 for parcels below 500 grams and $20 for every additional 1000 grams. So, a parcel weighing 1.200 Kilograms will cost US$80 extra as Express Shipping Fee.
Note : Flight delays, cancellations and customs delays are beyond our control. Due to the time required for custom and import clearance and forwarding delivery timeline may suffer. Please note that the delivery timings will also be bound by the custom policies and regulations of your region.
If there are any additional custom duty charges, that will be borne by the customer as we have not included that in the cost of products or shipping charges anywhere.
Additional charges, for customs clearance of the shipment, if any, shall be paid by the recipient on demand by customs.
FOR DELIVERIES IN INDIA
We use ‘EMS’ or ‘ShipRocket’ ( A well-known Ecommerce Courier Aggregator for Deliveries in India. For rural areas, EMS is best.
Delivery takes 3-5 working days, depending on your location. In case of Free Shipping selected, it takes around 4 to 6 days to deliver the package, sometimes more if the location is remote [rural].
If a customer selects Express Delivery then we ship through express services and that takes 48-72 working hours to deliver the product. For that a customer need to select Express Shipping and pay a nominal extra shipping.
For Free regular shipping order value should be Rs.450 or above + Rs.50 for or
- Shipping Address. : Kindly mention complete address with some Landmark, Postal Codes/Zip codes, Phone Number of the concerned persons (both the person who ordered and the person who will be receiving parcel finally at home or office. Also provide special instructions clearly e.g., “Deliver the parcel between 4pm to 7pm”, “Ring the Door Bell” etc.
- If your order terms are Cash on Delivery, clearly mention the name of parcel receiver and handover cash/card for payment on delivery. A unsuccessful delivery results in COD charges.
- Full Refund – For a full refund, you can cancel your order before dispatch if you feel you made a wrong order by mistake or if you changed your mind. Once order is shipped, full refund is not possible as we spend on packaging, courier and return courier charges as well. If you cancel your order before delivery means you refuse to accept the parcel, we will issue refund after deduction of charges once parcel is received back intact. In this case a partial refund [after deduction of compulsory packaging and forwarding expenses] will be applicable.
- Once products are opened, seals are broken, we do not accept back the goods, as these are health supplements and can’t be resold in such conditions. You can consult with our doctors and give the same to someone in your family and friend circle. Products has longer expiry, so if you keep them for future use, it’s not going to result in any loss.
- Refund can be applied in max 7 Days of receipt of the parcel.
For any issues related to Shipping, Returns and Refund you can contact us through Email or Phone or WhatsApp at –
Phone & WhatsApp : +91-752 786 9388
Email ID : email@example.com