This Privacy Policy describes how Yukti Herbs (“Company”, “we”, “us”, or “our”) collects, uses, processes, stores, transfers, and protects personal data when you visit www.yuktiherbs.com (“Website”), purchase products, book consultations, or otherwise interact with us. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

For applicable data protection laws, Yukti Herbs is the data controller of your personal data.

Registered Office:
Plot No: 956, Sector 82, JLPL Industrial Area
Sahibzada Ajit Singh Nagar, Punjab 140306
India
Email: support@yuktiherbs.com
Hospital Phone: +91-0172-500-0956
Official Mobile: +91 7527869388
Official Mobile: +91 8288882923
Business Hours: [10:00 AM – 7:00 PM IST]

2. Scope of Application

• Website visitors
• Customers purchasing products
• Users subscribing to newsletters
• Individuals submitting forms (including Prakriti analysis)
• Patients booking Ayurvedic consultations or Panchakarma services
• Business partners and resellers

3. Categories of Personal Data Collected

A. Identity & Contact Data

• Full name
• Email address
• Phone number
• Billing & shipping address
• Date of birth (if voluntarily provided)

B. Health & Wellness Data (Special Category Data)

• Ayurvedic constitution (Prakriti) details
• Medical history voluntarily provided
• Lifestyle and dietary information
• Consultation notes

This data is treated as Sensitive Personal Data (India) and Special Category Data (GDPR Article 9).

C. Transaction Data

• Order history
• Payment confirmation details
• Transaction ID

(Full payment card data is processed securely by PCI-DSS-compliant third-party gateways and is not stored by us.)

D. Technical & Usage Data

• IP address
• Device identifiers
• Browser type
• Operating system
• Referral source
• Pages visited
• Interaction behavior
• Approximate geolocation

E. Marketing & Communication Data

• Newsletter subscription status
• Communication preferences
• Feedback and testimonials

4. Lawful Basis for Processing

We process personal data on the following legal bases:

Under GDPR:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests (fraud prevention, analytics, security)

For Health Data (Article 9 GDPR):

Processing occurs solely on the basis of explicit consent, provided by you.

Under India's DPDP Act:

Processing is based on:

• Clear notice
• Informed consent
• Specified lawful purposes

You may withdraw consent at any time (see Section 10).

18. Contact Information

For privacy-related enquiries:
Email: support@yuktiherbs.com
Phone: +91-172-500-0956
Business Hours: [10:00 AM – 7:00 PM IST]